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The Factory Price Buyer Protection

 

What guarantees can I get?


  

Everyone who shops on Thefactoryprice.com receives the following guarantees:

 

1

Full Refund
if you don’t receive your order

"You will get a full refund if your order does not arrive within the delivery time promised by the seller."

2

Full or Partial Refund
if the item is not as described

"If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item."

 

 

How does Buyer Protection work?


 

1: Contact the Seller

If your order hasn't arrived within the promised time, or isn't as described -Click

Most sellers are happy to quickly resolve any issues. 

2: Escalate Dispute to TheFactoryPrice.com

If you are not satisfied with the seller’s solutions, you can Escalate to us.

We will mediate between you and the seller to resolve the problem