Our "100% Buyer Protection Program" allows for easy returns and refunds for:
All products must be returned in their original condition along with the bills and labels. Please email at email@example.com to register your dispute within 10 days of receipt of the product. Disputes registered after 10 days of delivery may not be entertained by the sellers.
Note: Items falling under following categories CANNOT be returne
After TheFactoryPrice.com reviews your return request, we will confirm for return and provide seller wherehouse address by email. You need to ship back the product within 10 days. We recommend using an online traceable courier service for returning your items.
Please allow your seller 3 business days to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed up to your satisfaction, you can submit the dispute by sending an email to return@TheFactoryPrice.com and we will ensure you get timely resolution to your dispute.
The Return shipping charges will be born by customer. Please pack well when you are returning the product so that it reaches the seller in good condition.
We will initiate refund when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. The refund amount will be credited within 3-5 working days after we initiate the refund.
You can raise a dispute within 10 days of delivery, in either of the two ways:
Items falling under following categories CANNOT be returned
Delivery charge varies with each Seller. Most sellers provide shipping cost depending on the weight of the product. International orders shipping charges are different for different items. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices.
The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders shipping time mentioned as per manufacturer production time. Please check product detail to view more.
Yes, we do deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. Our registered manufactures use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
All TFP items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by given tracking link..
We also email you the tracking details after seller dispatch your order.
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
You can cancel your order at any point after placing an order. You cancel it directly by login into Your Account.
Go to ‘My Accounts’ section. In the My Account page, click on the 'My Orders'. Expand order details by clicking on the 'Order Number' link. To cancel, click on the ‘Cancel delivery’ button.
While placing an order, if your payment fails but you still wish to order the products, you can go to Your Account and re-order the products from the ‘Pending Orders’ section.
Please note that the payment link generated to re-order those products is valid only for 3 days as per our payment gateway’s guidelines.
It is easy to update your TFP account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on The Factory Price.
Once we receive your order, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order. In this email you will be provided with a unique Order ID (eg. 1202130213), a listing of the item(s) you have ordered. You will also be notified when the product(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).